FAQs

Check out our website for some more information about Aqua Terra kids!   www.aquaterrakids.com

Q: What is the deadline for placing orders?
A: Orders must be placed by 7:30a.m. the day you want your meal. (Example: Monday's lunch must be ordered by 7:30 a.m. Monday morning.)

Q: What is the price for each meal?
A: The price per Regular meal is $7.00 and for a Large is $8.10.

Q: What is the difference between the Regular and Large size meals?
A: The Regular meals will have between 2-3 oz of protein while the Large size has between 4-6 oz of protein. The large will also have 1-2 oz more of each side item.

Q: Can I cancel a meal once the order has been placed?
A: Meals can be cancelled until 7:30 a.m. the on the day for which the meals were ordered. After the 7:30 a.m. all sales are final. (Example: Monday's lunch must be cancelled by 7:30 a.m. Monday morning.)

Q: How do I cancel a meal?
A: To cancel a meal, log in to your account. On the main page there is a "Meals Order" section there you will see a link that says "cancel" next to the days for which you have ordered. Click on this link and confirm that you would like to cancel this meal. A credit for the value of the meal(s) will be added to your account.

Q: What is your refund policy?
A: We have a "No Refund Policy". Meals are made from scratch each morning and cannot be reused for another day. Cancelled meals will result in a credit on your school lunch account. This credit will automatically be applied to your next order.

Q: What if I have children in multiple grades?
A: You can add more than one child to your account. When you add children to your account make sure you select the right grade for each child so that we can know when to expect them in the lunchroom.

Q: What happens if my child is sick?
A: If your child is out sick, please log into your account and cancel the meal by 7:30 a.m. All sales are final after 7:30 a.m. the morning of.

Q: What are the drink options with the meals?
A: The school will be providing drink options for the students.

Q: Is dessert included in the meal?
A: Dessert is NOT automatically included in the meal. There will be an option for it each day for a charge of 50 cents. If you would like to include it for your child, please select it in the 'a la carte' portion of the day's menu.

Q: What if my child has a nut allergy?
A: We do not use nuts in ANY of our meal components for the kids! lunch program. However, the use of nuts in our facility does occur. We take this issue very seriously and make every effort to prevent cross contamination but we cannot guarentee that it won't. We have not encountered any issues with the other schools we serve regarding this topic.

Q: What is your privacy policy?
A: We will not sell or disclose any contact information submitted through our site to any third party. All personal information will be kept confidential. We will only use your contact information to correspond with you about important matters concerning our lunch program.